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| About Us Perilla are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Perilla Park Farm Upper Sapey Worcester WR6 6XX United Kingdom Phone: 01886 853 615 Fax: 01886 853 667 Email: info [at] perilla [dot] co [dot] uk VAT Number 887 5142 84 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept American Express, Visa Debit, Maestro, Visa and Mastercard online - we have 3D secure and Verified by Visa for your security. If you feel more comfortable giving us your credit card information by phone, please do not hesitate to do so. Your card information is put straight into a Virtual Terminal and this is very secure. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Alpaca care: All of our socks have been gear tested over the last four years and we know how well our socks wash. If socks have shrunk or become felted it is because they have not been washed as per our instructions. Felting occurs when there is too much agitation. We will not refund customers when the fault lies with them. Copyright: A great deal of time and money has been spent on photography and copywriting and we take very great exception to these being lifted off our site and used without our express permission. This website and its content is copyright of Perilla Limited - © Perilla 2006. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in <days> business days . International orders are generally received in under <days> days. |
| Tax Charges For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Privacy Policy Perilla do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposesData collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy RETURNS & EXCHANGES If, for any reason, you are not happy with your purchases you can return them to us for a refund or exchange providing they are unused and in good condition. Please follow the steps below: 1. You have the right to cancel the contract at any time up to 7 working days starting the day of delivery. It would be helpful to us if you could e-mail your intention to return the goods to info@perilla.co.uk. The item(s) must then be returned within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World). 2. Please complete the Returns Form enclosed with your order as this will help speed up the refund process. Goods are refunded within 30 days. 3. If handbags and luggage are cancelled after the 7 day cooling off period there will be a restocking charge of £5.00. 4. The customer is responsible for the postage costs incurred when returning an item. Goods must be returned by Recorded or Special Delivery only. Should the items get lost or damaged on route to us you must claim compensation from the Post Office. Perilla cannot be held responsible for any item returned to us in any other way. 6. We will credit your original method of payment excluding delivery (unless goods are faulty or not as ordered). If the products you return are faulty or not as ordered we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge. 7. If you want to exchange any items, please ring so that we can let you know whether we have that item in stock. There is no need to return the box for an exchange. You will not be charged additonal P & P on your replacement items as long as they are delivered to a UK address. 8. We try our very best to respond to e-mails within 1 working day. Peel off right hand sticker on returns form to: Perilla Park Farm Upper Sapey Worcester WR6 6XX |