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| About Us Perilla are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Perilla Park Farm Upper Sapey Worcester WR6 6XX United Kingdom Phone: 01886 853 615 Fax: 01886 853 667 Email: info [at] perilla [dot] co [dot] uk VAT Number 887 5142 84 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in <days> business days . International orders are generally received in under <days> days. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Privacy Policy Perilla do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposesData collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy RETURNS & EXCHANGES If, for any reason, you are not happy with your purchases you can return them to us for a refund or exchange providing they are unused and in re-saleable condition. Please follow the steps below: 1. If you wish to return an item, you must notify your intention to return it, by e-mail within 7 working days from the date you received your goods to info@perilla.co.uk The item(s) must then be returned within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World). 2. All items must be returned in original box in unused and saleable condition. 3. Please complete the Returns Form enclosed with your order as this will help speed up the refund process. You are entitled to a refund within 30 days of returning your item. 4. The customer is responsible for the postage costs incurred when re turning an item. Goods must be returned with proof of purchase by registered post only. Perilla cannot be held responsible for any item returned to us in any other way. 5. If the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge. PLEASE RETURN TO PERILLA LIMITED PARK FARM UPPER SAPEY WORCESTER WR6 6XX |