Returns & Exchanges

If, for any reason, you are not happy with your purchases you can return
them to us for a refund or exchange providing they are unused and in re-saleable condition. Please follow the steps below:

1. If you wish to return an item, you must notify your intention to return it, by e-mail within 7 working days from the date you received your goods to info@perilla.co.uk. The item(s) must then be returned within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World).

2. All items must be returned in original box in unused/unwashed and saleable
condition.

3. A restocking fee of £5.00 will be charged on handbags and luggage.

4. Please complete the Returns Form enclosed with your order as this will help speed up the refund process. You are entitled to a refund within 30 days of returning your item.

5. The customer is responsible for the postage costs incurred when returning an item. Goods must be returned with proof of purchase by recorded or special delivery post only. Perilla cannot be held responsible for any item returned to us in any other way.

6. We will credit your original method of payment excluding delivery (unless goods are faulty or not as ordered). If the products you return are faulty or not as ordered we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge.

7. If you want to exchange any items, please ring so that we can let you know whether we have that item in stock. There is no need to return the box for an exchange. You will not be charged additonal P & P on your replacement items as long as they are delivered to a UK address.

Please Return To

Perilla
Park Farm
Upper Sapey
Worcester
WR6 6XX