Returns & Exchanges

Christmas Returns situation. We are aware that a large number of transactions at this time of year are gifts and we would ask you to please make sure any items that need to be changed or returned for a refund are done so within 14 days after Christmas Day. We are a small company and we have had people asking to return things up to three months later which is, in our opinion, quite unreasonable.

If, for any reason, you are not happy with your purchases you can return
them to us for a refund or exchange providing they are unused and in good condition. Please follow the steps below:

1. You have the right to cancel the contract at any time up to 7 working days starting the day of delivery. It would be helpful to us if you could e-mail your intention to return the goods to info@perilla.co.uk. The item(s) must then be returned within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World).

2. Please complete the Returns Form enclosed with your order as this will help speed up the refund process. Goods are refunded within 30 days.

3. If handbags and luggage are cancelled after the 7 day cooling off period there will be a restocking charge of £5.00.

4. The customer is responsible for the postage costs incurred when returning an item. Goods must be returned by Recorded or Special Delivery only. Should the items get lost or damaged on route to us you must claim compensation from the Post Office. Perilla cannot be held responsible for any item returned to us in any other way.

6. We will credit your original method of payment excluding delivery (unless goods are faulty or not as ordered). If the products you return are faulty or not as ordered we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge.

7. If you want to exchange any items, please ring so that we can let you know whether we have that item in stock. There is no need to return the box for an exchange. You will not be charged additonal P & P on your replacement items as long as they are delivered to a UK address.

8. We try our very best to respond to e-mails within 1 working day.

Peel off right hand sticker on returns form to:

Perilla
Park Farm
Upper Sapey
Worcester
WR6 6XX